Below FAQ are some common concerns of our customer before purchasing the products.
If you have other questions, please just send it to admin@renexas.com.
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- Most Frequently Asked Question
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Most Frequently Asked Question
To create an account, click on the "Sign Up" button on the top right corner of our website and follow the instructions to provide the necessary information.
We accept major credit cards (Visa, Mastercard, American Express) and online payment platforms such as PayPal.
Yes, we prioritize the security of our customers' information. We use SSL encryption technology to protect your data during transmission.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier's website.
Our return and refund policy is outlined on our website's "Returns" page. Please review it for detailed information regarding product returns and refund eligibility.
We periodically offer discounts and promotions. You can check our website or subscribe to our newsletter to stay updated on the latest deals.
We strive to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support as soon as possible. We'll assist you based on the order status.
Absolutely! Our customer support team is available to assist you with product selection. You can reach out to us via email, live chat, or phone for personalized recommendations.
The warranty period varies depending on the product and the manufacturer's policy. Please refer to the product description or contact our customer support for warranty details.
Taxes and shipping fees may apply to your order. The total cost, including any additional charges, will be displayed during the checkout process before you make the payment.
Yes, we offer gift wrapping services and the option to include personalized messages with your orders. You can select these options during the checkout process.
We strive to keep our inventory up to date, but occasionally, certain products may be temporarily out of stock. You can subscribe to email notifications for product availability updates.
If you receive a damaged or defective product, please contact our customer support immediately. We will guide you through the return and replacement process.
In general, there are no restrictions on the quantity of products you can purchase. However, for certain limited edition items or promotional offers, there may be quantity limitations per customer.
Yes, we have a customer loyalty program. By creating an account and making purchases, you can earn points that can be redeemed for discounts or exclusive offers.
You can contact our customer support team through various channels, including email, live chat, or phone. Our contact information can be found on our website's "Contact Us" page.
